Refund policy

 

Returns & Refunds

You have 14 days from the date your order arrives to request a return, for any reason. To be eligible, items must be in resaleable condition — unused, undamaged, and suitably packaged for return. Please retain your order confirmation as proof of purchase.

How to request a return

You can submit a return request directly from your account:

  1. Click the profile icon in the store menu, or visit this refund policy or the returns page, and select request a return.
  2. Sign in to your account: enter your email address in the "Email" field, then click "Continue".
  3. Open the email sent from our store and copy the six-digit verification code.
  4. Return to the online store and enter the six-digit verification code.
  5. Click "Request return" for the order you wish to return.
  6. If your order contains more than one item, select the items you want to return.
  7. Select a return reason and add a note for us.
  8. Click "Request return".

You can also access your account directly here:

→ Manage your orders

If your return request is approved and requires shipping, you will receive an email with shipping instructions. Once the item is received, your refund will be issued. Alternatively, you may contact us at hello@northminimal.com for assistance. Please do not return any item before requesting a return, as we are unable to accept unannounced parcels.

Damaged or incorrect orders

All orders are dispatched in protective packaging. Please inspect your order on arrival and contact us promptly if any item is damaged, defective, or incorrect. A photograph of the issue helps us resolve it quickly, whether by replacement or refund.

Non-returnable items

Gift cards are non-returnable and non-refundable. Personalised or made-to-order items cannot be returned unless they arrive faulty.

Exchanges

To exchange an item, please return the original and place a new order once the return has been accepted. This is the fastest way to receive the item you want.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to post the refund. If more than 15 business days have passed since approval without receipt, please contact us at hello@northminimal.com.


European Union — Right of Withdrawal

If your order is shipped to the European Union, you have a statutory right to withdraw within 14 days of receiving it, for any reason and without justification. This applies to all items except gift cards and personalised goods.

  • Notifying us: You have 14 days from delivery to inform us of your decision to withdraw. You may do so via your account or by contacting hello@northminimal.com. The original packaging and tags are not required to exercise this right.
  • Returning the item: Following notification, you have a further 14 days to return the item. You are entitled to examine the item as you would in a shop; however, you may be liable for any diminished value resulting from handling beyond what is necessary to assess it.
  • Return costs: You are responsible for the direct cost of returning the item.
  • Refund: We will refund you within 14 days of being notified of your withdrawal, using your original payment method. We may withhold the refund until the item has been received or you have provided proof of return.